Yes. Every product we sell is sourced directly from licensed European manufacturers through authorised distribution channels. We provide full batch tracking and provenance documentation. Learn more on our About page.
We sell to licensed healthcare professionals, clinics, and med spas. You may be asked to provide proof of professional credentials when placing your first order.
We accept Visa, Mastercard, American Express, and PayPal. All payments are processed securely through Stripe with full PCI DSS compliance.
Yes. For orders over $2,000 or for recurring wholesale accounts, please contact us at info@lumisaesthetic.com to discuss custom pricing.
No. All prices include the product cost, DDP shipping (duties, taxes, customs clearance), and packaging. The checkout total is your final total.
Shipping & Delivery
DDP (Delivered Duty Paid) means we handle all customs duties, import taxes, and clearance fees. The price you pay at checkout is your final price — no surprise charges at delivery. Read more on our Shipping page.
Most orders arrive within 2-5 business days via DHL Express or FedEx International Priority. Orders placed before 2pm GMT are dispatched the same day.
Shipping is free on all orders over $500. Orders $250-$499 ship for $15. Orders under $250 ship for $40. All prices include duties and taxes. See full details on our Shipping page.
All temperature-sensitive products are shipped with insulated packaging and gel ice packs to maintain the manufacturer's recommended temperature range throughout transit.
You will receive a tracking number via email as soon as your order is dispatched. Track your package in real time on the DHL or FedEx website.
Currently, we only ship to addresses within the United States (all 50 states). We plan to expand to additional countries in the future.
Returns & Support
We accept returns for damaged, defective, or incorrect items within 48 hours of delivery. Opened or used products cannot be returned due to health regulations. Read our full Returns policy.
Lumis Aesthetic is a brand of Interactive Holdings LLC, registered in Wyoming, USA. Our supply chain operations are coordinated through our UK fulfilment partners. Learn more About Us.
Email us at info@lumisaesthetic.com. We are available Monday to Friday, 9am to 6pm EST, and respond within 24 hours. You can also use our contact form.
Our UK fulfilment facility maintains temperature-controlled storage for all products. Each batch is tracked from manufacturer to your door with full chain-of-custody documentation.