Delivery

Shipping & Delivery

DDP shipping to all 50 US states. No customs fees. No surprise charges. Just your products, at your door.

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Shipping Rates

Simple, transparent pricing.

All prices include duties, taxes, and customs clearance. The price you see is the price you pay.

$40
Orders under $250
Standard DDP shipping via DHL or FedEx. Full tracking included. 2-5 business days delivery.
$15
Orders $250 — $499
Reduced rate DDP shipping. Temperature-controlled packaging. Full tracking and insurance.
FREE
Orders over $500
Complimentary DDP shipping on all orders over $500. Priority handling. Same benefits as paid tiers.
What is DDP?

Delivered Duty Paid

DDP (Delivered Duty Paid) means we handle everything: export clearance from the UK, international transit, US customs clearance, and all import duties and taxes.

When your order arrives at your door, there are zero additional charges. No customs broker fees, no import duty invoices, no surprises. The checkout price is your final price.

This is the gold standard of international shipping — the same method used by premium brands like Apple and Net-a-Porter. Most competitors ship DAP (Delivered at Place), which leaves you responsible for customs clearance and import duties.

How It Works

From order to delivery

1

Order Placed

Secure checkout via Stripe. Order confirmation sent instantly.

2

Dispatched in 24h

Orders placed before 2pm GMT ship same day. Temperature-controlled packaging.

3

DHL / FedEx Transit

Tracked international shipping with real-time updates via email and SMS.

4

Delivered 2-5 Days

Signature required on delivery. All customs cleared. Zero fees at the door.

Questions

Shipping FAQ

No. All orders are shipped DDP (Delivered Duty Paid), which means we cover all customs duties, import taxes, and clearance fees. The price at checkout is your final price.
We ship via DHL Express or FedEx International Priority, depending on destination and weight. Both include full tracking and signature on delivery.
All temperature-sensitive products are shipped with insulated packaging and gel ice packs. Our cold-chain logistics ensure products stay within the manufacturer's specified range throughout transit.
No, we require a physical street address as all deliveries require a signature. We recommend shipping to your clinic or practice address.
Yes. You will receive a tracking number via email as soon as your order is dispatched. Track in real time on the DHL or FedEx website.