Last updated: March 2026
Introduction
Interactive Holdings LLC ("we", "us", "our"), operating as Lumis Aesthetic, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit lumisaesthetic.com or place an order with us.
By using our website, you consent to the data practices described in this policy. If you do not agree, please do not use our website.
Information We Collect
We collect information you provide directly to us when you:
- Create an account or place an order (name, email, shipping address, phone number)
- Contact us via email or contact form (name, email, message content)
- Subscribe to our newsletter (email address)
- Browse our website (automatically collected via cookies and analytics)
We do not collect or store payment card details. All payment processing is handled by Stripe, which maintains PCI DSS Level 1 compliance.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including shipping and delivery
- Send order confirmations, shipping updates, and tracking information
- Respond to your enquiries and provide customer support
- Send promotional emails (only with your consent; you can unsubscribe anytime)
- Improve our website, products, and services
- Comply with legal obligations and prevent fraud
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your shopping cart contents
- Understand how you interact with our website (analytics)
- Deliver relevant advertising (with your consent)
You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality, such as the shopping cart.
Third-Party Services
We use the following third-party services that may collect data:
- Stripe — Payment processing. Stripe collects payment card details directly and processes transactions securely. See Stripe's Privacy Policy.
- Google Analytics — Website analytics. Collects anonymised usage data to help us understand website traffic and behaviour. See Google's Privacy Policy.
- Meta Pixel — Advertising analytics. Helps us measure the effectiveness of our advertising campaigns on Facebook and Instagram. See Meta's Privacy Policy.
- DHL / FedEx — Shipping carriers. We share your shipping address and contact details with our courier partners to fulfil delivery.
Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- PCI DSS compliant payment processing via Stripe
- Access controls limiting employee access to personal data on a need-to-know basis
- Regular security reviews and updates
While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:
- Order data: retained for 7 years for tax and legal compliance
- Account data: retained until you request account deletion
- Newsletter subscriptions: retained until you unsubscribe
- Website analytics: aggregated data retained indefinitely; individual session data retained for 26 months
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Deletion — Request deletion of your personal data (subject to legal retention requirements)
- Opt-out — Unsubscribe from marketing communications at any time
- Portability — Request your data in a machine-readable format
To exercise any of these rights, please contact us at info@lumisaesthetic.com. We will respond within 30 days.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Interactive Holdings LLC
1712 Pioneer Ave Suite 500, Cheyenne, WY 82001
Email: info@lumisaesthetic.com